Terms and Conditions  

The following outlines the Terms and Conditions relating to ticket purchases and attendance at events organised by the Adelaide Film Festival (AFF). By purchasing a ticket or attending an AFF event, you agree to comply with these Terms and Conditions.  

Please read them carefully, as they include important information regarding ticketing policies, refunds, exchanges, entry requirements, and other conditions of attendance. 

Refunds

Adelaide Film Festival maintains a strict no refund policy on all items, inclusive of tickets for screenings, special events, forums and talks as well as for vouchers, passes and memberships.  

When making your ticket selection, please be sure that you have selected the correct session and ticket type. Please review your selections in your cart prior to completing your purchase as all transactions are final.  

Refunds are not given for the reasons of not enjoying the screening, change of mind, exclusion due to poor behaviour, or being denied entry for being a late comer.   

Refunds may be issued in the case of a session cancellation, or a major disruption to the event. The AFF Box Office team will be in touch in such instances and will administer the refund from the headquarters. The physical box office cannot administer your refund.  

Refunds will be administered to the same account, card or payment method that the ticket was paid with.  

Exchanges  

Exchanges may be possible provided specific exchange Terms and Conditions are met.  

Exchanges of tickets are subject to availability. Exchanges must be administered no shorter than 24 hours prior to the screen time of your original tickets.   

Exchanging tickets can be managed by you, through your account online.  

Tickets will automatically be exchanged for the same ticket type that was in the original transaction.  

If exchanging as part of a Group 10+ ticket, all 10+ tickets must be exchanged together.  

Exchanging of tickets attracts a $1.00 fee per ticket, payable at the time of the exchange.  Exchange fees are non-refundable. 

Booking Fees 

A booking fee of $1.80 applies to the first ticket in your cart. A subsequent 90cent fee applies to each additional ticket, up to a maximum of $4.50 per transaction.  

Alternate booking fees may apply to passes, memberships, vouchers and specific ticket types and concessions.  

No booking fee applies to $0 transactions.  

In the case of a refund, the booking fee may not be refunded.  

Vouchers 

Vouchers are treated as cash and cannot be replaced if lost or stolen 

Vouchers can be used to redeem products sold via the Adelaide Film Festival ticketing channels only.  

Vouchers cannot be used for any other purchases (including candy bar purchases or any purchases from organiser partners and/or sponsors, plus more) unless expressly specified.  

Vouchers cannot be redeemed for screenings, sessions or events outside of the Adelaide Film Festival program.  

The value stated on the voucher (or remaining on the voucher after partial redemption) is expressed inclusive of GST.  

Any purchases that exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender.  

Any balance that remains on the voucher after expiry will not be available for any use.  

Vouchers cannot be returned or exchanged for cash, whether in whole or in part.  

In the case that you are entitled to a refund on a ticket that had been paid for by voucher, your refund will be administer to a new voucher.  

From January 2024 onwards, vouchers are valid for 3 years from the date of issue. They will cease to work after this time.  

Ticket Delivery 

Tickets purchased via our website will be delivered in PDF form to the email address linked with your account. You can also access your tickets within your account on the AFF website and App.   

Please ensure that the email address you supply us is correct, as AFF is not responsible for tickets sent to the wrong email address. Please look at your Junk folder if you cannot locate your order confirmation or tickets in your inbox. 

Adelaide Film Festival encourages patrons to use the digital copy of your ticket, rather than printing them off. If a physical ticket is required by you, you may print your ticket off from your account on your personal printer.  

Concession Card Holders and Companion Card Holders 

AFF accepts a range of concession cards to keep the festival accessible to all.  

The Concession ticket type is for ID holders of full-time students, healthcare card, pensioners, and Seniors Card holders 

Valid concession ID, membership ID, and accredited passes must be presented when buying or collecting tickets and, if requested, upon entry to the cinema or event. 

Companion Card tickets are available on all screenings and events and are specifically for patrons who hold a valid Companion Card. These tickets are a $0 single ticket, and must be obtained alongside a paying ticket. Any Companion Card ticket that is issued online without a paid ticket will be cancelled. A valid Companion Card must be presented at the point of sale for box office sales, or to Front of House upon entry.  

Classifications and Rating

AFF provides age recommendations for titles that are not officially classified. These are in three categories: All Ages, 15+ (unless accompanied by an adult), or 18+.  

Please check individual listings on our website for details.  

These recommendations are treated as classifications and are strictly adhered to.  

Proof of age may be requested upon entry. Refunds are not giving in the case of being refused entry due to failure of providing proof of age for 15+ and 18+ screenings and special events.   

AFF Youth additionally provides age recommendations ages 5-9 (Junior Primary), ages 5-12 (Primary) ages 13-15 (Middle School) and ages 16+ (Senior School and Adults). These recommendations are a guide only.  

Seating and Standby 

All sessions are General Admission only, unless otherwise explicitly specified. To guarantee a good seat, please arrive early. 

AFF will endeavour to operate standby queues for all sold out sessions. Entry is subject to availability and not guaranteed. 

Babes in Arms policy 

For the comfort and enjoyment of all patrons, infants are not permitted to Adelaide Film Festival screenings and events unless explicitly specified otherwise.  

AFF Membership  

AFF Membership and benefits are non-transferable and the discount is valid only for your own tickets and passes. 

All active memberships sit against your AFF account and benefits will appear when you are logged onto your account on the AFF website. 

Membership discounts will only apply to screenings and events happening within the active membership period.  

To maintain an existing membership number, you may renew your membership within 30 days prior to its expiry date, through to 15 days after your expiry date. Memberships issued more than 15 days after any expiry date will produce a new membership ID.    

Transactions purchasing an AFF Membership attract a $2.70 booking fee. 
 
For Concession Members, your appropriate concession card (full time student, pensioner, seniors or health care care) may be requested to be sited at front of house.  

Admittance 

AFF reserves the right to deny any person admission to any festival managed venues. 

Latecomers may not be admitted to a session, and tickets may be re-sold to a standby queue. There are no exchanges or refunds available if patrons arrive late to a session. 

All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.  

Data and Security 

Your personal details will never be sold to a third party by AFF, or passed on for marketing purposes. You can view our  privacy policy here.  

AFF stores your personal and payment details securely. All credit card details are outsourced to our ticketing supplier, Ferve. See Ferve’s Security and Privacy Policy here 

AFF regularly employs photography and videography services to capture events for documentation and future marketing purposes. When attending an AFF event attendees may be photographed, and AFF reserves the right to use all photography for promotional purposes.  

Program Changes  

Particulars of any session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific performances or sessions. Passes may not be refunded in full or part based on a film or program change. 

For any further questions, queries or assistance, please call 08 8394 2505 weekdays between 12pm and 5pm